What Excellent Customer Service Looks Like With Examples From the Ritz, Zappos & Nordstrom 74% of internet users believe a poor interaction with staff results in a negative brand experience Read More Tricia McKinnonApril 17, 2018Customer Experience
Why Consumers and Advertisers Love Podcasts Podcasts did not gain traction until 2014 when Apple launched its standalone podcast app Read More Tricia McKinnonApril 3, 2018Trends
Marketing to Teens? 4 Things You Need to Know Born between 1996 and 2010 Generation Z is expected to eclipse millennials in spending power Read More Tricia McKinnonMarch 27, 2018
Chanel’s Instagram Strategy: Why Its Working Chanel has figured out the secrets to success on Instagram Read More Tricia McKinnonMarch 12, 2018
3 Reasons Why People Love WeChat WeChat, founded in 2011, is China’s largest social media / messaging platform and is a killer app Read More Tricia McKinnonMarch 7, 2018China
Marketing to Millennials: Creating the Types of Experiences They Want Technology will never replace the need for human connection, that is why millennials like experiences Read More Tricia McKinnonFebruary 27, 2018Millennials, Customer Experience
How Important is Price to Customers? 94% of internet users said that a good customer experience is the number one reason for loyalty to a brand Read More Tricia McKinnonFebruary 21, 2018
Why Email Marketing Is More Important Now Than Ever Changes to Facebook's algorithm are a reminder of how important it is to have your own marketing assets Read More Tricia McKinnonFebruary 16, 2018
Get Significantly More LinkedIn Profile Views with These 5 Easy Tips Learn how to improve your chances of getting noticed on LinkedIn with five easy tips that work Read More Tricia McKinnonFebruary 12, 2018
3 Innovative Ways Alibaba is Shaping the Future of Retail Alibaba’s futuristic Hema supermarkets provide insight into how it is using digital to transform retail Read More Tricia McKinnonJanuary 30, 2018eCommerce, Customer Experience, China
Why Online Retailers Like Warby Parker Are Opening Stores Consumers still want to touch and feel products before purchasing them causing direct to consumer retailers to open stores Read More Tricia McKinnonJanuary 23, 2018eCommerce, Trends
3 Proven Sales Growth Strategies With Examples From Successful Businesses Looking to accelerate your organization's sales growth? Here are three strategies that work Read More Tricia McKinnonJanuary 18, 2018Strategy & Growth
Infographic: Selling to Millennials? Here's What You Need to Know Learn more about the spending power, habits and characteristics of the millennial generation Read More Tricia McKinnonJanuary 16, 2018Millennials
Detailed Insights on The Top Digital Trends in 2018 See what challenges brands face from Amazon as well as other digital trends in 2018 Read More Tricia McKinnonJanuary 10, 2018Amazon, Trends
Infographic: The Top Digital Trends in 2018 Summary of the top digital trends you should pay attention to in 2018 Read More Tricia McKinnonJanuary 10, 2018Amazon, Trends